Welcome to FineVu
Support Centre
How can we help?
Get in touch with our team, or find manuals, firmware and troubleshooting for your FineVu dash cam below.
Email Support
Send us a detailed inquiry
support@finevuaustralia.comResponse within 24 hoursSend EmailSelect your dash camera
Tap your model to open its support hub. Manuals, firmware, quick start guides and model FAQs, all in one place.
FineVu app support
Change settings, view live footage and download clips over Wi-Fi. Works with both GX4K and GX35.
Troubleshooting common fixes
Most issues are solved in a few minutes with the steps below. Can't find yours? Contact us and we'll help.
Format the card in the camera’s own menu (not on a computer), and make sure you’re using a high-endurance card rated for dash cams. Cards should be re-formatted every 1–2 months for reliable recording.
Turn off mobile data while connecting, ensure you’re joining the camera’s own Wi-Fi network (FINEVU_xxxx), and check the camera is in Wi-Fi pairing mode. If it still fails, forget the network on your phone and pair again.
This is usually the low-voltage cutoff protecting your car battery. Check the cutoff voltage setting in the camera menu — 12.0V is typical for daily drivers. If your battery is older, it may be dropping below the cutoff sooner than expected.
Allow up to 5 minutes for first GPS lock in open sky. Windscreens with metallic tint or heating elements can block signal — try repositioning the camera or GPS antenna closer to a non-tinted area.
Download the firmware for your model from the Download Centre above, copy it to a freshly formatted SD card, insert it into the camera and power on. The camera updates automatically — don’t disconnect power until it finishes.
Set your time zone (GMT offset) in the camera settings — with GPS connected, time syncs automatically once the zone is correct. Remember to adjust for daylight saving if your region uses it.
Product Registration & Warranty Claims
Register your product
Registering takes two minutes and makes any future warranty claim faster — we’ll already have your details on file.
- Faster warranty claims with pre-verified details
- Firmware update notifications for your model
- Keep your proof of purchase safely on record
Warranty
Every FineVu dash cam is covered by a manufacturer’s warranty, no matter which authorised retailer you purchased from. Keep your receipt as proof of purchase.
- Submit a claim with your model, serial number and receipt
- Our technicians assess and repair or replace
- Return shipping included on approved claims
- 1. Warranty: 3-Year Warranty applies to FineVu dash cam main unit cameras, including front and rear cameras, for 36 months from the date of purchase. Genuine FineVu accessories are covered by a 6-month warranty. Proof of purchase required. Full warranty terms apply. Your rights under the Australian Consumer Law are not excluded.
- 2. SD Cards: GX4K includes a FineVu 128GB MicroSD Card and Adapter. GX35 includes a FineVu 64GB MicroSD Card and Adapter. Included MicroSD Cards and adapters are covered by a 6-month warranty.
- 3. Hardwire Kit & Power Cable: GX4K and GX35 include a Hardwire Kit and Power Cable. Included Hardwire Kits and Power Cables are covered by a 6-month warranty.